SpeechCycle to Participate in BroadSoft Connections 2009 Customer Conference.(Conference news)

SpeechCycle announced that the company is participating in the BroadSoft Connections 2009: Voice & Vision customer conference to be held from October 25-28 in Scottsdale Arizona at the Phoenician resort (see also SpeechCycle).

SpeechCycle will be participating in the BroadSoft Connections Solutions Showcase in order to introduce the BroadSoft unified communications customer ecosystem to SpeechCycle's LevelOne Digital Phone Agent, currently deployed as a contact center self-service application at some of the world's leading services providers. "We are happy to have contact center self-service innovators like SpeechCycle participating in the BroadSoft Connections Solutions Showcase," said Leslie Ferry, Vice President of Marketing for BroadSoft. "As a technology pacesetter in Unified Communications, BroadSoft is providing SpeechCycle with an opportunity to showcase our voice self-service innovation in the context of their breakthrough BroadWorks platform," said Roberto Pieraccini, Chief Technology Officer for SpeechCycle. "We are excited and honored to have been invited to participate in this timely and relevant conference," he concluded. About SpeechCycle LevelOne Digital Phone Agent for BroadSoft SpeechCycle LevelOne Digital Phone Agent is a voice self-service application that assists callers with questions about their unified communications services, and intelligently guides them in configuring popular features and capabilities, thereby freeing contact center agents to focus on high value customer interactions.

Based on SpeechCycle's award-winning Rich Phone Application (RPA) platform, and available as on on-premise or on-demand service, callers are asked to select their area of interest from a natural language menu of common questions and issues while the SpeechCycle automated agent interacts with the caller to explain procedures, repeat steps when requested, and connect to a contact center agent if necessary.

LevelOne Digital Phone Agent Delivers: Voice-Guided Configuration Services: Intelligent agent assistance with voice mail, caller ID, call forwarding and other Broadsoft Unified Communications services. Personalized Experience: Caller experience optimized by caller profile, with support for Repeat Caller Detection to identify if the same caller is calling back within a specified timeframe for "special case" call handling. Multi-Modal 'Display Phone' Support: Integrates voice interaction services with menu and other multimedia services on multimodal customer devices. Integration-Ready for BroadSoft: SpeechCycle LevelOne Digital Phone Agent supports seamless integration with the BroadWorks platform for customized service experiences. About SpeechCycle SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world. With hundreds of millions of minutes of phone-based user interactions processed through the SpeechCycle service to date, SpeechCycle is in the vanguard of a new generation of on-demand contact center automation innovators, delivering strategic customer value that speaks for itself. For more information please visit www.speechcycle.com. About BroadSoft BroadSoft[R], the world-wide leader of VoIP application software, enables the delivery of hosted telephony and multimedia services. BroadSoft's family of carrier-class products, including its award-winning flagship BroadWorks[R] technology, empowers wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications and advanced features that enable them to increase revenue, enhance competitive differentiation and increase customer satisfaction. BroadSoft products deliver the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft provides VoIP applications to nine of the top 10 and 15 of the top 25 largest carriers worldwide, as measured by recent annual revenue, including KPN, Korea Telecom, Qwest, SingTel, Sprint, Swisscom, Telefonica de Espana, Telstra, T-Systems, and Verizon. For additional information, go to www.BroadSoft.com.

Keywords: , Technology, Consumer Electronics, Hardware, Internet, Networks, Software, Audio and Video, Telecommunicat, Advertising, Broadband, Communications, Electronics, Emerging Technologies, Intelligent Agents, Marketing, Software, Technology, Telecommunications, Speech, SpeechCycle.

This article was prepared by Biotech Week editors from staff and other reports. Copyright 2009, Biotech Week via NewsRx.com.